FREQUENTLY ASKED QUESTIONS.

WHAT IS AN ESCAPE ROOM GAME?

An Escape Room is a live action game starring you and a group of people. You will work together as a team to look for clues, solve puzzles, and complete challenges in order to accomplish the room's mission in under 60 minutes.

Our venue is family-friendly and each room offers a variety of puzzles for every age group!

AM I REALLY LOCKED IN THE ROOM?

The answer is no. You are in the room by choice. If at any time you need to step out of the room you can by exiting through the door you entered (The first door in each game is not locked). Remember, this experience will not be longer than 60 minutes, and stepping out of the room does not stop the timer. Don't worry, even if your stumped, your Game Master will provide you with 3 clues!

CELL PHONE/PHOTO & VIDEO RECORDING

If you need to take an emergency call, we ask that you step out of the room. Filming/taking Photos inside the room is not permitted, there will be time to take photos after the experience.

ALCOHOL FAQ

An Escape game is a challenging interactive puzzle experience that requires teamwork and your full attention. We highly recommend you plan your dinner and or drinks for after the experience.

 

We reserve the right to terminate your session or turn away your party due to intoxication with no refund.

AGE RESTRICTIONS

Teens 14 years and under must be accompanied by an adult booked into the game. Children under 5 years of age are not permitted. 

PRIVATE GAMES VS. PUBLIC GAMES

All games are considered Public unless you purchase all of the tickets for the game's max capacity. For Example, "Trouble in Paradise" is 2-8 players. You need to purchase all 8 tickets to guarantee​ a private game.

ARRIVAL/CANCELLATION POLICY

Please arrive 10-15 minutes prior to your designated start time for registration and instruction. The game starts at your reservation time. No exceptions! If you are late, you could have less time in the game.

Cancellations must be made 24 hours before your scheduled reservation time. We can reschedule your game or issue you a credit for a future visit. We do not issue refunds.

IF YOUR PARTY IS LARGER THAN 10, CALL US- WE OFFER DISCOUNTED RATES ON MULTI-GAME BOOKINGS.

872 MIDDLE COUNTRY RD.
SAINT JAMES, NY 11780
(631) 645-8906
HOURS OF OPERATION
7 DAYS A WEEK:
11:30AM-11:30PM
(RESERVATION REQUIRED)